Job Description
Provide Level III technical support, managing all escalated tickets
Build advanced phone profiles and troubleshoot multi-line and bridged line issues for Cisco/Avaya
Provide general build and troubleshooting support for Microsoft Server
Review security advisories and independently research public domain information to assess applicability to the company's products at the building block level
Managing multi-facet technical investigations, building a documented timeline and technical overview before handing package of documentation, traces and logs to 4th line developers for investigation
Job Requirements
Strong experience supporting Microsoft Servers and troubleshooting
Experience with Linux command line - interfaces to modify network settings, deploy SSL certificates and manage passwords
Understanding of VOIP and Network connectivity (servers, firewalls, etc.)
Experience with Cisco Call Manager is strongly preferred
