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Technical Specialist Level 3

Date Posted: 5/9/2020

Job #1574022
Permanent
New York, New York
Professional

Job Description

  • Provide Level III technical support, managing all escalated tickets

  • Build advanced phone profiles and troubleshoot multi-line and bridged line issues for Cisco/Avaya

  • Provide general build and troubleshooting support for Microsoft Server

  • Review security advisories and independently research public domain information to assess applicability to the company's products at the building block level

  • Managing multi-facet technical investigations, building a documented timeline and technical overview before handing package of documentation, traces and logs to 4th line developers for investigation

Job Requirements

  • Strong experience supporting Microsoft Servers and troubleshooting

  • Experience with Linux command line - interfaces to modify network settings, deploy SSL certificates and manage passwords

  • Understanding of VOIP and Network connectivity (servers, firewalls, etc.)

  • Experience with Cisco Call Manager is strongly preferred

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