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Technical Specialist, Level 2

Date Posted: 5/18/2020

Job #1574149
New York, New York

Lucas Group has partnered with a Telecommunications company located in Downtown, Manhattan to hire a Level II Technical Specialist to join their dynamic organization! Responsibilities

  • Resolve and manage tickets that are escalated from Level I.
  • Review security advisories and independently research public domain information to assess applicability to company products at the building block level.
  • Build advanced phone profiles, and troubleshoot multi-line and bridged line issues via Cisco/Avaya.
  • Manage multi-facet technical investigations, building a documented timeline and technical overview before handing package of documentation, traces and logs to 4th line developers for investigation.

Qualified candidates should have knowledge of the following:

  • Cisco Networking
  • Wireshark at the packet level investigation of VoIP loss, jitter and stream quality
  • Infrastructure troubleshooting experience


Additional Requirements:

  • Cisco Call Manager (huge plus!)
  • SQL – Use of SQL Server Management Studio to run basic scripts and queries. Modify maintenance plans and permissions.
  • Linux – command line interfaces to modify network settings, deploy SSL certificates and manage passwords.

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