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Technical Services Project Manager

Date Posted: 9/1/2021

Job #1588049
Houston, Texas

Lucas Group has partnered with our client in on their search for a Technical Services Project Manager.

  • Serve as single point of contact for client service projects, agreements, and spare parts 

  • Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary 

  • Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery 

  • Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met 

  • Provide timely updates on service project performance, status, and client relationship issues to immediate manager. 

  • Recommend and implement risk assessment and abatement plan to meet targets. 

  • Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth 

  • Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines 

  • Design competitive and viable technical approaches to resolve client issues 

  • Produce accurate project execution estimates for cost and price evaluations of potential service orders 

  • Develop pricing strategies to maximize service project margins 

  • Evaluate supplier proposals to determine best technical and most economical solution for the application 

  • Identify opportunities, initiate, and execute process improvement initiatives in the organization  

  • Provide individual contributions necessary to meet client and business commitments 

  • Collect, analyze, and regularly report fleet data to management 

    Minimum Qualifications:

  • Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience 

  • 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment 

  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts 

  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills 

  • Demonstrated continuous improvement in areas of responsibility 

  • Proficiency in MS Outlook, Excel, Word, and PowerPoint 

  • Availability to travel domestically and internationally 25% of the time, often on short notice 



Title: Technical Services Project Manager

Location: Houston, TX

Client Industry: Manufacturing

Lucas Group ID:

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