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Sr. Technical Analyst

Date Posted: 10/8/2021

Job #1589074
Permanent
Washington, District Of Columbia
Staff

Lucas Group has partnered with our client on their search for a Sr. Technical Analyst. This is an exciting opportunity to join a leader in the hospitality industry and provide technical support to their retail locations and will report directly to the Director of IT.
 

Scope of Responsibilities:

  • Maintain user accounts and system access privileges
  • Monitor infrastructure for potential incidents including performance issues, hardware and/or software failures, and physical environment changes
  • Support local change control for all infrastructure and monitor all key appliances on the network
  • Provide front line support for phones, switches, servers, and power equipment
  • Identify technical support trends, determine root cause and potential solutions
  • Participate with break/fix vendor management, document system and environment change
 

Skills Needed:

  • Menu link and/or Oracle experience 
  • Knowledge of PCI compliance
  • Microsoft Office 365
 

Educational & Work Requirements:

  • 3-5+ years helpdesk and helpdesk systems
  • Associates degree required, with a preference in Computer Science or related degree
  • PCI Certification for the US or Canada preferred  
 

Title: Sr. Technical Analyst 

Client Industry: Hospitality

Location: Washington D.C

Lucas Group ID: 1589074
#LucasHMG

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