Follow the SOW for each account. Collect the periodic required water samples, perform the required water quality tests, and note the results of all testing in company reports.
• Meet with plant point of contact (PoC) to give him/her a summary of your findings that day and to maintain a rapport with the PoC and site engineers. Be sure to mention any corrective actions that need to be taken by plant personnel.
• Wear all Personnel Protective Equipment as required by the Safety Data Sheet when handling chemicals and follow the company safety procedures.
• Make all required adjustments to chemical feed rates based on results. Be sure to document all corrective actions you took and all corrective actions that need to be taken by the plant.
• Clean and calibrate controller sensors as necessary. Prime any pumps that are not working. Make any needed repairs to tubing. Notify salesman of any larger repairs that will require a work order. Do not perform work outside of the Service Plan without discussing with the sales representative.
• Order chemicals to replenish the inventory stock at the customers’ sites as needed. Minimize the number of chemical deliveries required to the customer by increasing the tank sizes and optimizing the controls for the appropriate feed of the chemicals. Order the replacement chemicals through the e-Service Report’s Order Request.
• Ensure that the chemical tanks, pumps, controllers, and surrounding area are working as designed, clean, and orderly.
• Carry out water treatment equipment’s maintenance task per its set schedule. The equipment may include reverse osmosis, ultra-filtration, de-mineralization equipment, electrolysis, pumps, controllers, etc.
• Deliver small quantities of chemicals (5-gallon pails) if needed.
• Ensure customer success and satisfaction is achieved at all existing customers.
• Resolve customer service requests in appropriate time.
• Support other Service Technicians to service customer accounts as needed.
• Document the amount of time spent at the account plus any drive time (or portion of drive time if servicing multiple accounts) on your timesheet so that the account can be properly billed for your time. At the end of each month turn your timesheet in to your supervisor. Document any leave taken on your timesheet.
• 5+ years of water treatment technical experience in cooling towers and boiler rooms
• Must have valid driver’s license
• Must be a U.S. citizen
• Comfortable with water testing and recording data for reporting purposes
• Comfortable with hands-on basic plumbing and electrical work
• Outstanding communication and relationship building skills
• Can lift 50 pounds over long distances and several flights of stairs
• Can work in a hot boiler room over 100F temperature
• Can drive >100 miles in a day
• Good written and verbal communication skills in English
• Good fundamental math and computer skills
• Greater DC, Virginia, and Baltimore area
• Accounts will be assigned based on geographic location
• Can live in any area within the service territory to start from home to service accounts