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Field Service Engineer

Date Posted: 10/7/2021

Job #1583469
Permanent
Sparks, Maryland
Staff

* This company is specifically seeking candidates with military experience *

 

 

What You Will Do:

Provide on-site support at various customer locations throughout the US Region. Will provide on-site support to customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

  • Onsite support for install and service of complex automation instrumentation with minimal direct supervision.  Respond to emergency customer requests via dispatch by the Technical Service Center; complete all assigned tasks in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
  • Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls.
  • Utilizing troubleshooting techniques (using schematics, diagrams, service manuals and other technical documentation) and analytical skills to diagnose hardware/software issue, determine corrective action, and complete system repair.
  • Upgrade systems to enable compatible software on all computers.
  • Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving documentation efficiency.
  • Complete all service documentation as required, or as requested by other business functions.
  • Report and document all customer complaints in appropriate systems of record for resolution and investigation.
  • Manage trunk stock inventory within limits established by Recommended Spare Parts Inventory list.
  • Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
  • Maintain and utilize company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times.
  • Provide on-call support per published schedules, or on short-notice, as required in support of business needs.
  • Adhering to current regulatory requirements to include HIPPA, OSHA and FDA.
  • Must participate in vendor credentialing programs and complete all vendor credentialing requirements to gain and maintain access to customer facilities.

 

Education and Work Requirements:

  • Travel: up to 50% of time outside of home geographic area, based upon business needs.
  • Former US Military experience: Electronics Technician, NCO/Miltech. This is a polished, customer-facing position
  • Bachelors of Science Degree in a technical field of study (Electrical/Electronics/Informatics/Mechatronics/Biomedical) - OR - 10+ years of relevant experience as an equivalent.
  • Strong working knowledge of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
  • Intermediate knowledge of information systems networking architecture design and set up.

 

Title: Field Service Engineer

Location: Sparks MD

Client Job ID: 1583469

#LucasHMG

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