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Electronic Technical Support Representative - San Diego

Date Posted: 11/22/2021

Job #1590691
Permanent
San Diego, California
Professional

* This company is specifically seeking candidates with U.S. military experience. *

 

 

What You Will Do:

Tasked with electronic technical support on test and measurement equipment to customers and product teams. Responsible for prompt technical support to Product Teams and Customers.

  • Receives calls, open cases, and resolve customer needs on equipment issues.
  • Logs all activity in CRM case history and schedules required tasks into CRM.
  • Plans and directs rental orders Failed In Field (FIF); submits billing tickets for credits warranted due to FIF.
  • Assists in activities required for Product Teams to quote an order.
  • Provides staff with assistance in performing technical support and research.
  • Consults with the Quality Manager and Lab Manager to accurately identify problem.
  • Consults with product manufacturers as necessary.
  • Follows up with customers at a later date to ensure their satisfaction.

 

Education and Work Experience

  • Associate’s degree in an electronic discipline preferred
  • 3+ years’ experience in electronic repair, maintenance of test equipment, technical support
  • Excellent troubleshooting skills via phone and email

 

Title: Electronic Technical Support Representative

Location: San Diego CA

Client Job ID: 1590691

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