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Customer Support Analyst

Date Posted: 10/8/2021

Job #1587238
Permanent
Chicago, Illinois
Professional

Lucas Group has partnered with our Healthcare client in Chicago, Illinois on their search for a Customer Support Analyst. This company is leading the frontier to cutting healthcare costs by their data driven approach in the management of healthcare devices. In this position you will have the responsibility of providing best in class client support to end users. The position requires a high emotional intelligence and plays a critical role in the client journey.

 

What You Will Do of Responsibilities:

  • Prioritize and resolve client support inquiries through various channels (email, in-application chat, and phone)
  • Translate complex technical requirements into easily digestible client-facing language
  • Perform troubleshooting analyses and apply findings to best resolve client support requests
  • Consistently document and track client support interactions
  • Monitor and report client support data to help improve the overall user functionality
  • Support the Product team in roll out of client changes that impact existing or new account configuration options

 

Skills Needed:

  • Proactive problem solver who seeks out issues and resolutions
  • Sophisticated ability to deliver an amazing customer experience
  • Empowered individual who sees tasks through to completion
  • Excellent attention to detail and prioritization skills
  • Ability to build relationships with various personalities/teams
  • Keen eye for process improvements and efficiency

 

Educational & Work Requirements:

  • Bachelor’s degree or equivalent work experience
  • 3+ years’ experience in client support, configuration, or IT/service desk; software support preferred
 

Title: Customer Support Analyst

Location: Chicago, IL

Client Industry: Healthcare

Client Job ID: 1587238

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