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Customer Service Rep

Date Posted: 11/1/2021

Job #1589972
Permanent
Irvine, California
Staff

Lucas Group has partnered with our client in on their search for a Customer Service Representative.

 

We are a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. 

Shift: M-F 6-3pm or 7-4pm

The Customer Service Representative is responsible for load statuses, updating & maintaining transportation management & proprietary operating systems and coordinating deliveries with all stakeholders. Also, the Customer Service Representative will be the primary liaison in all in-transit freight services with carriers & drivers while providing excellent customer service. Finally, they will provide quality assurance measures to further improve our technology.

*Please submit your resume now - this position has lots of room for growth!

Responsibilities:

  • Support the Operations Team with questions and customer reach outs via email and occasional phone calls
  • Respond to customer emails in a timely manner
  • Build shipments in customer transportation management & proprietary software
  • Upload carrier paperwork (insurance) and maintain proper collection (proof of delivery or POD) and documentation
  • Build & maintain relationships with key customers & carrier personnel
  • Collaborate on quality assurance (QA) of our proprietary software & discuss opportunities for improvement

Who you are:

  • 1-2 years of experience in customer service, retail, hospitality, call center, or other relevant experience
  • Proficient with computer, Microsoft Office, & Google Suite applications (particularly Word/Excel)
  • Excellent communication and presentation skills
  • Ability to make real-time decisions with minimal guidance
  • Ability to operate with a high sense of urgency & in a fast-paced, demanding environment
  • Collaborative & a great team player

We offer a competitive, starting compensation, benefits, perks and bonuses, and an unparalleled culture of diversity and inclusion. New ideas are always welcome, we embrace our failures and move quickly through them, testing and iterating our way to success.

Location: Irvine, CA

Client Industry: Transportation

Lucas Group ID: 1589972

Apply Now

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