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Customer Service Rep.

Date Posted: 4/22/2021

Job #1583148
Permanent
Dallas, Texas
Professional

* This company is specifically seeking candidates with military experience. *

 

 

What You Will Do:

  • Effective and efficient processing of sales order cycle.  Including accurate preparation of sales document i.e., bills of lading, invoices, product/price approvals.
  • Maintain physical and automated customer files including pricing, special instructions, tax exemptions, bill/shipping instructions, blanket and confirming purchase orders.
  • Coordinate shipments with manufacturing plants, warehouses, distribution, demand planning, credit and accounting departments.
  • Advise customer as to product availability, pricing and pre/post shipping data.
  • Daily review and alignment of open orders to available inventory.
  • Assemble data, investigate, analyze and suggest appropriate action to resolve problems of shipping delays or errors, warehousing and transportation problems, invoicing errors, sales credit adjustments, product returns and freight claims. 
  • Provide support to Sales/Marketing personnel.
  • Process Monthly Consignment Billing and inventory reconciliation.
  • Accurate preparation of Sales Document, i.e., Bills of Lading (BOL), Commercial Invoices, Certificate of Insurance (COI), Packing List, Material Declarations for North American sourced orders, Certificate of Analysis (COA).
  • Maintain Physical and automated customer files including pricing, special instructions, country requirements, bill/shipping instructions confirming purchase orders.

 

Educational & Work Requirements:

  • Relevant secondary degree or equivalent experience.
  • Thorough understanding of invoicing, accounting and supply chain.
  • Extensive knowledge of sales order cycle.

 

Title: Customer Service Rep.

Location: Dallas TX

Client Job ID: 1583148

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