The Business Technology Support Associate will help troubleshoot and identify problems with applications, network communication, and computer hardware. of a ticket; including research and communication of status to users. This associate will use excellent customer service to manage tickets from initiation to resolution with effective communication, time management, and problem solving skills.
- 2+ years of experience in a technical support role
- Experience with remote access technologies such as Citrix
- Experience with Microsoft Products
- Excellent written and verbal communication and customer service
- Bachelor's Degree
- Microsoft Certified Professional certification
- Financial Services industry experience